Category: News

DebtNext Software Receives SOC 2 Type II Attestation

We are thrilled to announce that our company has successfully achieved SOC 2 certification from KirkpatrickPrice!  This is a significant milestone in our ongoing commitment to maintaining the highest standards of security and privacy for our customers.

Achieving SOC 2 certification is no small feat. It requires extensive internal procedures, policies, and systems controls to be in place and functioning effectively. Our team has worked tirelessly to meet these stringent requirements, demonstrating our unwavering commitment to data security and integrity. We understand that in today’s digital age, data security is paramount. Our SOC 2 certification provides our clients with the assurance that we have established effective controls and processes to safeguard their data.

We want to extend our deepest gratitude to our dedicated team for their hard work in achieving this certification. We also want to thank our clients for their continued trust in our services. We remain committed to maintaining the highest standards of security and privacy as we continue to provide exceptional service.

Thank you for your trust and support!

 

IC Systems Podcast

In the most recent episode of the ‘Closing the Books’ by IC System, host Eric Johannes, Director of Marketing at IC System speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic Initiatives at Debtnext Software. IC System recently became the first vendor certified for DebtNext under their new accreditation program – dPlat. The discussion provides insights into DebtNext’s recovery management platform, a middleware software sitting between clients’ billing systems and collection partners.

Covered in this conversation are:

  • DebtNext platform overview: Ellenberger describes DebtNext’s middleware platform, highlighting its role in automating the movement of accounts throughout the billing cycle. The platform manages various scenarios, from call campaigns for active accounts to legal workflows for accounts in collection. It ensures compliance, tracks balances, and offers comprehensive reporting to help clients manage the entire recovery process.
  • IC System’s Relationship with DebtNext: Jonas discusses IC System’s long-standing relationship with DebtNext, spanning several decades. IC System appreciates the transparency and efficiency provided by DebtNext’s platform. They leverage scorecards to monitor performance weekly, facilitating proactive management. The reconciliation process, invoicing, and smooth communication contribute to the success of their collaboration.
  • DebtNext Accreditation Program: Ellenberger introduces DebtNext’s new accreditation program, aiming to formalize and substantiate recommendations for collection agencies. The program evaluates partners in areas such as integration, authentication, remittance management, and SOC 2 compliance. IC System, as the first accredited partner, highlights the rigorous process involving security, compliance, and on-site audits. The accreditation aims to set a high standard in the industry, providing clients with peace of mind and showcasing partners’ excellence.

“IC System is one of the first companies that come to mind, of folks we know we can rely on that have demonstrated excellence in our platform,” said Ellenberger.

Overall, the podcast explores the evolution of IC System’s collaboration with DebtNext, the intricacies of DebtNext’s middleware platform, and the significance of the new accreditation program in setting industry standards. See the full podcase here: IC System’s DebtNext dPlat Certification – IC System

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DebtNext Software Successfully Integrates with Frontier Communications

We are thrilled to announce that DebtNext Software has successfully launched a collaboration with Frontier Communications. As a leading telecommunications company, Frontier provides a comprehensive suite of services, including high-speed internet, digital phone, and TV packages, to residential and business customers across 25 states.

Our teams at DebtNext and Frontier have worked in unison to design and implement a tailor-made solution that aligns with Frontier’s business requirements. Frontier Communications holds the distinction of being one of the first clients with whom DebtNext has been able to fully leverage our Dashboard and Client Transparency initiatives from inception to completion. These innovative processes have demonstrated their effectiveness and efficiency.

DebtNext Software Successfully Integrates with Georgia Power

DebtNext Software is pleased to announce that we are now integrated with Georgia Power. Georgia Power is an electric utility who is dedicated to helping power the state of Georgia while keeping it a place for their community to prosper.

As a utility provider to over 2.5 million Georgians, Georgia Power was in search of a solution that would help set them up to be able to optimize their recovery strategy. DebtNext and Georgia Power worked together to design and implement a solution that will help fuel their recovery management process. DebtNext Software is proud to be partners with Georgia Power and is looking forward to providing them with an ongoing solution.

Eric Port Awarded Employee Distinction Spotlight

We would like to congratulate Eric Port as our Employee Distinction Spotlight Award winner! This peer nominated award is presented on a quarterly basis to a DebtNext Team member who exemplifies superior performance and overall contribution to our Company goals.

Eric received two nominations which were all centered around his passion and interest in the success and growth of DebtNext Software.

Congratulations to Eric on this achievement!

 

Industry Leader Speaks about Experience with DebtNext Software

DebtNext partner and industry leader Carri McQuerrey-Funk spoke about DebtNext while being a part of a Vendor Management Masterclass for insideArm.

During the class, DebtNext was brought up when discussing good experiences while managing vendors. DebtNext was also mentioned when asking for recommendations for organizations that are not yet using technology to manage their vendors.

Carri spoke about her experience with DebtNext and vendor management. She also spoke about the difference that the DebtNext Platform made for her and Citizens Bank, how DebtNext reached all of her expectations, and her implementation experience.

To hear Carri speak about DebtNext, please refer here. DebtNext is brought up specifically at the 23:10 and 27:00 marks.

 

Chary Gurney Awarded Employee Distinction Spotlight

We are excited to announce that Chary Gurney is our first Employee Distinction Spotlight Award winner. This peer nominated award is presented on a quarterly basis to a DebtNext Team member who exemplifies superior performance and overall contribution to our company goals.

Chary received 3 nominations from other DebtNext team members for her outstanding performance. Chary’s nominations were all centered around her in depth product expertise and her ability to leverage that in meeting client needs. She has a firm grasp of all DebtNext internal processes and procedures and is able to blend that with a deep understanding of the client use cases to deliver superior results. Most importantly, Chary truly cares about client success with the Platform.

Congratulations to Chary on this achievement!

 

DebtNext Software Successfully Implements FirstEnergy

DebtNext Software is pleased to announce that we are now live with FirstEnergy. FirstEnergy is an electric utility who is committed to making their customers’ lives brighter, the environment better, and their communities stronger.

As a utility provider to 6 million customers, FirstEnergy was in search of a solution that would help them navigate the recent mandated changes from the CFPB and FDCPA. They were also looking for help with the industry-wide financial downturn that resulted from a health crisis. DebtNext has been able to provide FirstEnergy with a solution that helps them navigate the complexities of their industries current environment.

DebtNext and FirstEnergy worked together to design and implement a solution that illuminates FirstEnergy’s recovery management process. DebtNext Software is proud to be partners with FirstEnergy and is looking forward to providing them with an ongoing solution.

DebtNext Software Successfully Implements Affirm Canada

DebtNext Software is excited to announce that we are now live with our newest partner, Affirm, a fintech company founded in 2012 whose mission is to provide honest financial products and improve lives.

Affirm, who has provided assistance with over 17 million purchases, was looking for a solution that would help them to manage the rapid growth of point-of-sale purchase financing and subsequent charge-offs. DebtNext has been able to provide Affirm with a robust compliance solution and give them the support that they need to navigate the requirements of their growing industry.

DebtNext and Affirm worked as a team to design and implement a custom solution that met the needs of Affirm’s Canada business. Together, Affirm and DebtNext have successfully gone live in March of 2023. DebtNext Software is proud to work with and provide an ongoing solution for Affirm.

DebtNext Software Named Support Agency of the Year by Citizens Bank

DebtNext Software is proud to announce that they have been named Support Agency of the Year by Citizens Bank.

DebtNext had the privilege of attending and sponsoring the first annual Citizens Collections and Recovery Vendor Summit. This is where DebtNext was named Support Agency of the Year and was also recognized by Citizens Bank for their friendship.

DebtNext is looking forward to the continued growth of their partnership with Citizens Bank.