In the most recent episode of the ‘Closing the Books’ by IC System, host Eric Johannes, Director of Marketing at IC System speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic Initiatives at Debtnext Software. IC System recently became the first vendor certified for DebtNext under their new accreditation program – dPlat. The discussion provides insights into DebtNext’s recovery management platform, a middleware software sitting between clients’ billing systems and collection partners.
Covered in this conversation are:
- DebtNext platform overview: Ellenberger describes DebtNext’s middleware platform, highlighting its role in automating the movement of accounts throughout the billing cycle. The platform manages various scenarios, from call campaigns for active accounts to legal workflows for accounts in collection. It ensures compliance, tracks balances, and offers comprehensive reporting to help clients manage the entire recovery process.
- IC System’s Relationship with DebtNext: Jonas discusses IC System’s long-standing relationship with DebtNext, spanning several decades. IC System appreciates the transparency and efficiency provided by DebtNext’s platform. They leverage scorecards to monitor performance weekly, facilitating proactive management. The reconciliation process, invoicing, and smooth communication contribute to the success of their collaboration.
- DebtNext Accreditation Program: Ellenberger introduces DebtNext’s new accreditation program, aiming to formalize and substantiate recommendations for collection agencies. The program evaluates partners in areas such as integration, authentication, remittance management, and SOC 2 compliance. IC System, as the first accredited partner, highlights the rigorous process involving security, compliance, and on-site audits. The accreditation aims to set a high standard in the industry, providing clients with peace of mind and showcasing partners’ excellence.
“IC System is one of the first companies that come to mind, of folks we know we can rely on that have demonstrated excellence in our platform,” said Ellenberger.
Overall, the podcast explores the evolution of IC System’s collaboration with DebtNext, the intricacies of DebtNext’s middleware platform, and the significance of the new accreditation program in setting industry standards. See the full podcase here: IC System’s DebtNext dPlat Certification – IC System
DebtNext Software was a sponsor for insideARM’s Women in Consumer Finance Conference in Palm Springs, California this year. This event was attended by over 400 women in the finance industry, including four from the DebtNext Team. In its fifth year, the conference goals of boosting connections, confidence, and careers of women was a success. DebtNext has sponsored the conference in previous years and is a Diamond Sponsor for the 2023 conference. We sponsored the “Meet me at the Bar” event, which brought together attendees for drinks and some Karaoke.
Our team had the opportunity to attend several workshops throughout the conference, as well as network with mentors, mentees, and visionaries in the financial services industry. Throughout the workshops our team developed valuable resources for decision making, goals, work-life balance, communication, branding, success, and much more. Alicia DeWitt had the pleasure of teaming up with Bekah Luebcke from Crown Asset Management, Danielle Banner from JPMorgan Chase, and Kirsty Smith from Citizens Bank on Team 7, “The Lucky Charms.” It was also great to meet some of the other fellow ladies in Operations, including Charissa Brookley (formerly with Absolute Resolutions Corporation), Cayla-Simone Riggs with Kredit, and Bridget Haller of Stillman Law Office.
There were many opportunities for fun throughout the week in Palm Springs including hiking, golf, and trivia. The keynote speakers were especially inspiring, leaving attendees with a feeling of resilience and success. Although many of the structured activities pushed introverts into extroverted situations, our team felt they had grown through this professionally, as well as personally.
The DebtNext Team was able to leave this conference with new, meaningful connections with other Women in Consumer Finance.
DebtNext Software is excited to announce that we have successfully launched our services with Xcel Energy, a leading electric utility and natural gas delivery company headquartered in Minneapolis, Minnesota. Xcel Energy is renowned for its regulated operations and extends its services to over 3.7 million electric and 2.1 million natural gas customers across eight states. They offer innovative solutions like digital billing, payment assistance, and energy-saving tips.
Our collaboration with Xcel Energy marks a significant milestone as we introduce them to our advanced recovery management platform designed for efficient and secure management of accounts receivables. This Implementation is like no other in our history. The journey began in 2012 when initial conversations were initiated with Xcel Energy. It culminated in a formal partnership established through a contract signed in 2019. We are honored to align with Xcel Energy and are committed to delivering continuous solutions tailored to their needs.
We are thrilled to announce that DebtNext Software has successfully launched a collaboration with Frontier Communications. As a leading telecommunications company, Frontier provides a comprehensive suite of services, including high-speed internet, digital phone, and TV packages, to residential and business customers across 25 states.
Our teams at DebtNext and Frontier have worked in unison to design and implement a tailor-made solution that aligns with Frontier’s business requirements. Frontier Communications holds the distinction of being one of the first clients with whom DebtNext has been able to fully leverage our Dashboard and Client Transparency initiatives from inception to completion. These innovative processes have demonstrated their effectiveness and efficiency.