DebtNext Attends Monticello 2024

DebtNext team member Eric Port attended the 2024 Annual Utilities Credit & Collections Symposium hosted by Conferences By Monticello. The symposium focused on valuable insights and discussions relevant to credit and collections professionals within the utility industry. Key topics included Utility-Only Roundtable Discussions, where industry experts shared real-world experiences and strategies related to credit and collections processes. Case studies presented by utility companies highlighted successful approaches to credit management, debt collection, and customer engagement. Industry leaders participated in panel discussions covering pre-pay programs, closed bill collection processes, and innovative solutions. Attendees had the opportunity to network with credit and collection professionals, utility executives, and solution providers, fostering knowledge exchange and collaboration.





IC Systems Roundtable

DebtNext was delighted to be a part of the upcoming roundtable discussion, organized by IC Systems, in collaboration with Alliant Energy. Our team member, Frank Ellenberger, shared his extensive knowledge on the challenges and solutions in utility debt collection for 2024, alongside other industry experts. This roundtable is a crucial event for professionals in the utilities sector, providing insights into tackling debt collection challenges through a mix of expert experiences, innovative technology solutions, and strategic methodologies. Watch it on demand now!


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DebtNext Attends RMAI Annual Conference 2024

Our team was part of the record turnout for the 2024 RMAI Annual Conference in Las Vegas, where we learned about the latest trends and best practices in the receivables management industry. We also had the opportunity to network with our peers, clients, and partners, and to showcase our innovative recovery management platform. DebtNext is proud to be a part of the RMAI community and to support its mission of advancing the industry through education, advocacy, and standards. We gained valuable compliance insights that will help us better serve our clients. Thank you to RMAI for organizing this amazing event and to our clients and partners for the conversations around our innovative recovery management platform!


IC Systems Podcast

In the most recent episode of the ‘Closing the Books’ by IC System, host Eric Johannes, Director of Marketing at IC System speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic Initiatives at Debtnext Software. IC System recently became the first vendor certified for DebtNext under their new accreditation program – dPlat. The discussion provides insights into DebtNext’s recovery management platform, a middleware software sitting between clients’ billing systems and collection partners.

Covered in this conversation are:

  • DebtNext platform overview: Ellenberger describes DebtNext’s middleware platform, highlighting its role in automating the movement of accounts throughout the billing cycle. The platform manages various scenarios, from call campaigns for active accounts to legal workflows for accounts in collection. It ensures compliance, tracks balances, and offers comprehensive reporting to help clients manage the entire recovery process.
  • IC System’s Relationship with DebtNext: Jonas discusses IC System’s long-standing relationship with DebtNext, spanning several decades. IC System appreciates the transparency and efficiency provided by DebtNext’s platform. They leverage scorecards to monitor performance weekly, facilitating proactive management. The reconciliation process, invoicing, and smooth communication contribute to the success of their collaboration.
  • DebtNext Accreditation Program: Ellenberger introduces DebtNext’s new accreditation program, aiming to formalize and substantiate recommendations for collection agencies. The program evaluates partners in areas such as integration, authentication, remittance management, and SOC 2 compliance. IC System, as the first accredited partner, highlights the rigorous process involving security, compliance, and on-site audits. The accreditation aims to set a high standard in the industry, providing clients with peace of mind and showcasing partners’ excellence.

“IC System is one of the first companies that come to mind, of folks we know we can rely on that have demonstrated excellence in our platform,” said Ellenberger.

Overall, the podcast explores the evolution of IC System’s collaboration with DebtNext, the intricacies of DebtNext’s middleware platform, and the significance of the new accreditation program in setting industry standards. See the full podcase here: IC System’s DebtNext dPlat Certification – IC System

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DebtNext Attends Women in Consumer Finance 2023!

DebtNext Software was a sponsor for insideARM’s Women in Consumer Finance Conference in Palm Springs, California this year. This event was attended by over 400 women in the finance industry, including four from the DebtNext Team. In its fifth year, the conference goals of boosting connections, confidence, and careers of women was a success. DebtNext has sponsored the conference in previous years and is a Diamond Sponsor for the 2023 conference. We sponsored the “Meet me at the Bar” event, which brought together attendees for drinks and some Karaoke.

Our team had the opportunity to attend several workshops throughout the conference, as well as network with mentors, mentees, and visionaries in the financial services industry. Throughout the workshops our team developed valuable resources for decision making, goals, work-life balance, communication, branding, success, and much more. Alicia DeWitt had the pleasure of teaming up with Bekah Luebcke from Crown Asset Management, Danielle Banner from JPMorgan Chase, and Kirsty Smith from Citizens Bank on Team 7, “The Lucky Charms.” It was also great to meet some of the other fellow ladies in Operations, including Charissa Brookley (formerly with Absolute Resolutions Corporation), Cayla-Simone Riggs with Kredit, and Bridget Haller of Stillman Law Office.

There were many opportunities for fun throughout the week in Palm Springs including hiking, golf, and trivia. The keynote speakers were especially inspiring, leaving attendees with a feeling of resilience and success. Although many of the structured activities pushed introverts into extroverted situations, our team felt they had grown through this professionally, as well as personally.

The DebtNext Team was able to leave this conference with new, meaningful connections with other Women in Consumer Finance.

DebtNext Attends InsideARM Consumer Relations Consortium

DebtNext Director of Strategic Initiatives, Frank Ellenberger, attended the InsideARM Consumer Relations Consortium last week where he learned more about significant issues impacting the collections industry and how they can be redefined.

The Consumer Relations Consortium (CRC) is a sophisticated, forward-thinking membership group in the Accounts Receivable Management (ARM) industry. It is an initiative developed by insideARM and the iA Institute. The CRC engages with regulators, collaborates with peers, and evolves strategies & technologies.

The CRC has two primary areas of focus: Regulation and Innovation. Members benefit from in-person meetings, virtual engagement, and access to a legal advisory board. They also have the opportunity to influence the agenda, engage with regulators and consumer advocates, and benchmark their company’s compliance, operations, and technology against those of other companies.



DebtNext Attends Monticello

DebtNext team members Andrew Hannan, Frank Ellenberger, Paul Fredrick, and Thom Majka attended the Monticello Conference. They appreciated meeting existing customers and prospects, as well as talking to agency partners about the Vendor Select Program at this event.

The Monticello Conference is an educational event for utility industry professionals and solution providers, organized by Conferences By Monticello, a company that provides premier conferences and events for the utility industry. The conference covered topics such as metering technology, data management, billing systems, credit and collections, customer service, and regulatory compliance. Team member Andrew Hannan and Jeremy Gaffney from Cox Communications presented a case study on vendor management, spurring hours of questions and conversations!

If you missed it, reach out to to hear more!


DebtNext attends Industry Global Conference

DebtNext team members Andrew Hannan, Keith Solar, Charyl Gurney, and Frank Ellenberger attended Industry Global Conference earlier this week. Industry Global is a premier conference for software product managers. Our team members attended the two-day event that featured workshops, keynotes, breakouts, and networking opportunities with over 750 other product people from around the world.

Some of the speakers include Marty Cagan, author of “Inspired: How To Create Tech Products Customers Love”, Andres Glusman, CEO of, and Christine Itwaru, Principal Strategist at Pendo.

This conference is highly recommended for product professionals. Attendees have praised it for its excellent content targeted towards product managers and the inspiring and energizing atmosphere.

DebtNext Attends DCM Insights Conference

Paul Fredrick appreciates the time spent with our partner, DCM Services, current banking clients, and meeting new client leaders at the DCM Insights Conference! DCM Services, is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, retail, and telecom industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity.

A special thank you to the entire DCM Services team for hosting a first-class customer and partner conference. DCM services is a tier 1 organization, that handles sophisticated claims, at a sensitive time in a very professional manner. Congrats on 25 years!

DebtNext is honored to be working with Mike Raab and Tiffany Jansen at DCM Services and we look forward to our continued partnership.


Paul Fredrick (left) with
Marc Lanni (right) from Citizens Bank


DebtNext Software Attended NEUCC

Katie Greathouse, Kristy Kenna, and Paul Goske attended the Northeast Utilities Credit & Collections Conference (NEUCC) event in Atlantic City from September 13th through September 15th. The Northeast Utilities Conference was attended by several of our clients and collection vendor partners, and our team was able to strengthen our current relationships and enforce our position of strength within the industry.

The DebtNext Team found the NEUCC event to be a valuable experience and a great opportunity to network with industry leaders and gain insight into the latest industry trends, strategies, and developments.  We are excited about the opportunity for us to discuss our Accreditation Program at this conference with several of collection vendor partners. To learn more about this program please contact

We look forward to continuing our involvement in the NUECC community and staying at the forefront of this exciting and rapidly evolving industry.

Paul Goske, Katie Greathouse, and Kristy Kenna
Kristy Kenna with Jackie Kunkle from Exelon (and on the NEUCC board)
Kristy Kenna (DebtNext) with Joe Greenberg and Pam Thompson from Philadelphia Gas Works