DebtNext Attends Monticello Meter To Cash Conference 2024

DebtNext team members Paul Goske, Andy Hannan, and Kristy Kenna recently attended the Monticello Meter to Cash Conference, where they had a fantastic time engaging with industry leaders and peers. The event proved to be a valuable platform for exploring the latest trends and innovations within the utility and collections industry. Through a series of insightful discussions and exchanges, the team deepened their understanding of the challenges and opportunities shaping the field today.

Throughout the conference, the DebtNext team participated in meaningful conversations with other experts, which reinforced their commitment to continuously enhancing their solutions. The emphasis on emerging trends and best practices served as a reminder of the importance of staying ahead of the curve to deliver impactful results for their clients. The insights gained from these discussions will guide future developments and ensure that DebtNext’s offerings remain both relevant and effective.

The team also appreciated the chance to forge new connections with other professionals at the event. These interactions have already sparked new ideas and potential collaborations, which will help strengthen and refine DebtNext’s software solutions. Paul, Andy, and Kristy left the conference energized and excited to implement these innovative ideas, with a renewed dedication to providing top-tier service and solutions for their clients.


DetbNext Attends the INDUSTRY Conference in Cleveland

The DebtNext team had the honor of participating in the Product Collective’s INDUSTRY conference in Cleveland. This event served as a pivotal platform for industry leaders to converge, fostering an environment rich in networking and knowledge sharing.

Throughout the conference, we engaged in a series of insightful sessions that addressed the latest trends and best practices in product development. The discussions not only enhanced our understanding but also inspired new ideas that we are eager to implement at DebtNext.

We extend our sincere gratitude to the organizers and all participants for their contributions to a successful event. We look forward to leveraging the insights gained to drive innovation and excellence within our organization.


DebtNext Attends NEUCC 2024

Eric Port, Frank Ellenberger, and Anthony Rosa attended the Northeast Utilities Credit & Collections Conference (NEUCC) event in Atlantic City from September 11th through September 13th. The Northeast Utilities Conference was attended by several of our clients and collection vendor partners, and our team was able to strengthen our current relationships and enforce our position of strength within the industry.

The DebtNext Team found the NEUCC event to be a valuable experience and a great opportunity to network with industry leaders and gain insight into the latest industry trends, strategies, and developments.  The conference was a hub of activity, featuring a variety of sessions and discussions that covered the latest trends, strategies, and developments in utility credit and collections. Eric, Frank, and Anthony attended several keynotes and workshops, gaining valuable insights into regulatory changes, innovative credit risk management techniques, and the integration of advanced technologies. These sessions equipped our team with actionable knowledge that will enhance our service offerings and operational efficiency.

We look forward to continuing our involvement in the NUECC community and staying at the forefront of this exciting and rapidly evolving industry.

 


DebtNext Attends InsideARM – Consumer Relations Consortium

Our Director of Strategic Initiatives, Frank Ellenberger, had the privilege of attending the annual Consumer Relations Consortium (CRC) meeting hosted by Auriemma Roundtables InsideARM. This event proved to be an incredibly insightful experience, reaffirming the value of being part of such a respected organization in the Accounts Receivable Management industry.

InsideARM is renowned for bringing together some of the brightest minds in the industry. The CRC is a select group within this organization that focuses on discussing trends, challenges, and best practices. The agenda for these meetings is meticulously crafted to cover a wide range of topics, including consumer relations, legislation, and technology. This ensures that attendees are well-versed in the latest developments and equipped to handle the evolving landscape of the industry.

Frank found the discussions on consumer relations particularly enlightening. With the ever-changing regulatory environment, staying updated on best practices for engaging with consumers is crucial. The insights gained from these sessions will undoubtedly help us refine our strategies and improve our interactions with clients and consumers alike.

In conclusion, the CRC meeting was a resounding success. The knowledge and connections gained from this event will undoubtedly enhance our industry expertise and help us better consult with and educate our clients. We are grateful to InsideARM for organizing such a valuable event and look forward to applying what we’ve learned to continue delivering exceptional service and insights to our clients.


DebtNext Attends CRS 2024

The highlight of the Collection & Recovery Solutions conference includes a client event at The Sphere! We extend our gratitude to our probate recovery integration partner, DCM Services, for hosting the CRS conference. Their unwavering commitment to innovation and collaboration is truly inspiring, and we appreciate the opportunity to collaborate with them.

During the event, our team members engaged in outstanding conversations with partners and clients. These discussions provided valuable insights into the challenges and opportunities within the recovery sector. As we look ahead, we’re excited about the transformative potential of digital technologies. Our dedication to harnessing this power will drive revolutionary changes in the recovery field. Together with our partners and clients, we’re confident that we can make a significant impact.


DebtNext Bowling Outing

The DebtNext Team recently competed in a bowl off at Seven Hills Lanes. Seven Hills Lanes is a family-owned business that has been around since 2005. ‘

Our team has spent time practicing their form and swing for this competition. The team winners of the night were Drake, John, Richard, and Frank. They averaged 127.5 per game as a team! Our individual winner was Courtney with a 310 series for two games with a 155 average.

The DebtNext Team had a great time expanding their horizons with new ways of competition!

                


DebtNext Attends Monticello 2024

DebtNext team member Eric Port attended the 2024 Annual Utilities Credit & Collections Symposium hosted by Conferences By Monticello. The symposium focused on valuable insights and discussions relevant to credit and collections professionals within the utility industry. Key topics included Utility-Only Roundtable Discussions, where industry experts shared real-world experiences and strategies related to credit and collections processes. Case studies presented by utility companies highlighted successful approaches to credit management, debt collection, and customer engagement. Industry leaders participated in panel discussions covering pre-pay programs, closed bill collection processes, and innovative solutions. Attendees had the opportunity to network with credit and collection professionals, utility executives, and solution providers, fostering knowledge exchange and collaboration.

 

 

 

 


IC Systems Roundtable

DebtNext was delighted to be a part of the upcoming roundtable discussion, organized by IC Systems, in collaboration with Alliant Energy. Our team member, Frank Ellenberger, shared his extensive knowledge on the challenges and solutions in utility debt collection for 2024, alongside other industry experts. This roundtable is a crucial event for professionals in the utilities sector, providing insights into tackling debt collection challenges through a mix of expert experiences, innovative technology solutions, and strategic methodologies. Watch it on demand now! https://loom.ly/O0_-iik

 


DebtNext Attends RMAI Annual Conference 2024

Our team was part of the record turnout for the 2024 RMAI Annual Conference in Las Vegas, where we learned about the latest trends and best practices in the receivables management industry. We also had the opportunity to network with our peers, clients, and partners, and to showcase our innovative recovery management platform. DebtNext is proud to be a part of the RMAI community and to support its mission of advancing the industry through education, advocacy, and standards. We gained valuable compliance insights that will help us better serve our clients. Thank you to RMAI for organizing this amazing event and to our clients and partners for the conversations around our innovative recovery management platform!

                                       


IC Systems Podcast

In the most recent episode of the ‘Closing the Books’ by IC System, host Eric Johannes, Director of Marketing at IC System speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic Initiatives at Debtnext Software. IC System recently became the first vendor certified for DebtNext under their new accreditation program – dPlat. The discussion provides insights into DebtNext’s recovery management platform, a middleware software sitting between clients’ billing systems and collection partners.

Covered in this conversation are:

  • DebtNext platform overview: Ellenberger describes DebtNext’s middleware platform, highlighting its role in automating the movement of accounts throughout the billing cycle. The platform manages various scenarios, from call campaigns for active accounts to legal workflows for accounts in collection. It ensures compliance, tracks balances, and offers comprehensive reporting to help clients manage the entire recovery process.
  • IC System’s Relationship with DebtNext: Jonas discusses IC System’s long-standing relationship with DebtNext, spanning several decades. IC System appreciates the transparency and efficiency provided by DebtNext’s platform. They leverage scorecards to monitor performance weekly, facilitating proactive management. The reconciliation process, invoicing, and smooth communication contribute to the success of their collaboration.
  • DebtNext Accreditation Program: Ellenberger introduces DebtNext’s new accreditation program, aiming to formalize and substantiate recommendations for collection agencies. The program evaluates partners in areas such as integration, authentication, remittance management, and SOC 2 compliance. IC System, as the first accredited partner, highlights the rigorous process involving security, compliance, and on-site audits. The accreditation aims to set a high standard in the industry, providing clients with peace of mind and showcasing partners’ excellence.

“IC System is one of the first companies that come to mind, of folks we know we can rely on that have demonstrated excellence in our platform,” said Ellenberger.

Overall, the podcast explores the evolution of IC System’s collaboration with DebtNext, the intricacies of DebtNext’s middleware platform, and the significance of the new accreditation program in setting industry standards. See the full podcase here: IC System’s DebtNext dPlat Certification – IC System

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