Frequently Asked Questions
Security and Infrastructure
Implementation and Post-Implementation Support
- How long does an implementation take?
- Is training a component of your standard implementation?
- How do you provide ongoing support to your clients?
- Can I use my 3rd party reporting tools?
- Can my vendors integrate with The DebtNext Platform (dPlat)?
- How often do you update The DebtNext Platform (dPlat)?
- Do you offer any other services?
General Platform Questions
Is The DebtNext Platform (dPlat) collection software?
dPlat is not a collection system, but serves as a full recovery management solution and is able to exchange information with your outside collection vendors’ collection applications.
Why do your customers use The DebtNext Platform (dPlat)?
Our clients use our platform to optimize the recovery results and processes for their past due receivables. It provides ultimate flexibility in building recovery strategies based on changing business needs and results, without the need for changes to their core billing systems.
What industries do you currently serve?
Our current client base represents some of the largest companies in the financial services, receivables management, utilities, and telecommunications industries. dPlat is fully expandable into nearly every industry vertical in which there is a need to fully manage the recovery of accounts.
What type of information does The DebtNext Platform (dPlat) manage?
dPlat manages account level data and the corresponding collection activity performed on those accounts.
Do I need special equipment to use The DebtNext Platform (dPlat)?
No, since the platform is a web-based application, you can access your company’s instance of dPlat with any commonly used browser when connected through your internal network.
Security and Infrastructure
Does The DebtNext Platform (dPlat) transmit information securely?
Yes, we utilize state-of-the-art security protocols to ensure our clients’ data is protected within dPlat and are audited on an annual basis for adherence to SOC II controls.
Are you SOC II compliant?
Yes, DebtNext undergoes an annual third party SOC II audit and we also ensure that our hosting provider maintains the same intense focus on data security and SOC II controls.
Where will my information reside?
Your data will reside within your own dedicated instance of dPlat and can be hosted within our partner’s SOC II data center, or if required, within your data center.
Implementation and Post-Implementation Support
How long does an implementation take?
The average implementation time is typically between 90-120 days. Our implementation team will produce a detailed project plan to ensure an on-time delivery based on client needs and current environment.
Is training a component of your standard implementation?
Yes, we consider training to be a key component of the implementation project. We schedule in-depth process reviews which cover all functional areas within dPlat throughout the course of the implementation.
How do you provide ongoing support to your clients?
On-going support is an area of intense focus for us. We provide 24/7/365 support via phone and email. In addition, your DebtNext Account Manager will be your interface to our support team, who are responsible for ensuring all support items are moved through our internal process.
Can I use my 3rd party reporting tools?
Yes, in addition to the robust reporting provided within dPlat, when required, we can enable access to a replicated copy of your data which allows for the use of third party reporting tools to access and present your customized reports.
Can my vendors integrate with The DebtNext Platform (dPlat)?
One of the major strengths of dPlat is ease of integration for both collection vendors as well as third party data providers. Using configurable settings, we have enabled integration with systems ranging from one-off, custom applications, through major ERP & billing systems.
How often do you update The DebtNext Platform (dPlat)?
Updates to dPlat are done on a quarterly basis. Your Account Manager will review upcoming release notes with you based on your needs and current use of the platform.
Do you offer any other services?
Yes, we have been providing a full suite of services to complement dPlat since 2003. More details can be found here.
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